Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider's software. A CCaaS model allows businesses to purchase only the technology they need, reducing the need for internal IT support.

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Why Choose Contact Centers?

• Improves the Customer Experience (CX)

• Enhances state of technology like Enhanced IVR, Omni-channel, AI & Social media.

• Reduces expenses & downtime.

• Enables Infrastructure reduction, leading to reduced maintenance charges Provides access to the fullest feature set.

• Enables multi-channel communication via a single cloud-based platform.
   

Why work with Advance Telecom Solutions?

• We are independent and can deliver multiple options from various suppliers.

• We will learn your existing business structure and goals to properly identify solutions.

• We will develop an in-depth understanding of your existing business processes and plans for the future.

• We will research opportunities to determine the optimal CCaaS solution.

• We will research to source the optimal supplier.

• We will implement and support the selected solution.

• After your solution is implemented, we will continue to provide support, including through excellent customer service and escalations.

• We will be reliable as an integrated piece within your organization’s ecosystem.